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1. Open the screen on your smartphone until you “cause” the problem.
2. Taking a screenshot with an Android smartphone depends on the brand.

Samsung Push the home button and the power button at the same time for 3 seconds until the screen flashes.

HTC Press the lower volume button and the power button at the same time for 3 seconds.

Sony Old models: Push the power button for a long time and select ‘take screenshot’. New models: Push the power button and the lower volume button until the screen flashes.

LG Push the lower volume button and the power button at the same time for 3 seconds.

3. Open your email application, explain the problem to us, and remember to add the screenshot.

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